Use your own WhatsApp identity
The shop connects its own WhatsApp Business Account instead of using a shared Storvex number.
WhatsApp Business for shops
Manage your business WhatsApp conversations from Storvex.
Each business connects its own WhatsApp Business Account and phone number through Meta. Authorized staff can then manage customer conversations from that business's Storvex workspace.
- Shop owner
- Store manager
- Customer support staff
Storvex shop view
Business WhatsAppThe connected WhatsApp account belongs to your business
01
Own accountEach retailer connects its own WhatsApp Business Account
02
Own numberMessages use the business's connected WhatsApp phone number
03
Authorized staffOnly permitted Storvex users can work with business conversations
04
Message statusStaff can see relevant delivery and conversation status information
The daily problem
Customer conversations become difficult to follow when they stay outside the store workflow.
A shop may receive product questions, order requests and follow-ups through WhatsApp while sales and customer records live somewhere else. Storvex gives authorized staff one workspace for those conversations without mixing one business's WhatsApp data with another.
What becomes easier
Keep customer conversations connected to the right business.
Work as a team
Authorized staff can receive customer messages and send permitted WhatsApp replies from the connected business number.
Keep business data isolated
Each Storvex business can access only the WhatsApp account and conversations connected to its own workspace.
How it works
Connect your business WhatsApp securely through Meta.
Each step uses the same shop records. Workers do not need to write the same details in many books.
- 1
Connect WhatsApp
The business starts the Meta authorization flow from its Storvex WhatsApp workspace.
- 2
Choose the business account
Meta guides the owner through selecting or setting up the WhatsApp Business Account and phone number.
- 3
Authorize Storvex
The business approves Storvex to work with the WhatsApp assets it selected.
- 4
Manage conversations
Authorized staff can receive messages, send permitted replies and follow conversation status inside Storvex.
Everything works together
WhatsApp stays connected to the rest of the store workflow.
Storvex links this job to the other shop records you already need.
Customer follow-up
Keep product questions and customer conversations easier for staff to follow.
Order requests
Staff can review customer order requests before completing store-side sales work.
Payments stay separate
Storvex does not process customer payments through WhatsApp. Staff record sale payments separately in the store system.
Built to save time
Give staff one place to follow customer conversations.
Staff do not need to share WhatsApp credentials or move customer conversations between unrelated tools. The business keeps its own WhatsApp identity while authorized workers use the Storvex workspace.
Related solutions
Compare plans See other ways Storvex can help your shop.
Start with your shop
Bring your business WhatsApp into the same store workspace.
Connect your own WhatsApp Business Account and let authorized staff manage customer conversations from Storvex.